The number of Active Requests represents the count of ongoing requests that our team is currently handling. To illustrate, if you have 2 Active Requests, it means that our team is actively addressing 2 of your requests from your queue or list concurrently.
These limits are determined by the subscription you have. If you require the ability to handle a greater volume of requests simultaneously, we recommend reaching out to one of our team members to discuss the option of increasing your active request allowance.
It's important to note that only requests marked as "In Progress" and those undergoing "Revising" are considered as "Active" within the queue. This implies that once the initial draft of a design is submitted for review, it is removed from the queue, making way for a new design project to commence.
Projects marked as "Reviewing" are also excluded from the active request count and will be reclassified as "Revising" once the client provides feedback for revisions or marks them as "Complete."
Please feel free to Contact us or Book a Call for all inquiries and discussions.